Grievance Redressal Policy

  1.  This grievance redressal policy (the “Policy”) sets out Jagshree Ayurveda Wellness Pvt Ltd, Bharatpur (hereinafter referred to as “Drgargs.in/drgargs.com” or “We” or “Our” or “Us” or “Company/Firm”). Policy towards redressing grievances raised by consumers purchasing goods and services from the Company’s website (“Consumer” or “You”) from time to time.
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Details of the Company

The details of the firm responsible for the Website and the contact information are provided below. You may contact us through the below mentioned contact details and we will be glad to assist you.

    1. Legal Entity Name: Jagshree Ayurveda Wellness Pvt Ltd.
    2. Corporate and Registered Office: 28-A, Geeta Colony, Agra Road, Bharatpur, Rajasthan-321001
    3. Name of the website: www.drgargs.com/ www.drgargs.in  (“Website”)
    4. Contact details:
      1. Email: admin@herbalbusiness.in and yakritcare@gmail.com
      2. Mobile: +91-7023108675 (Dr Rajesh Garg)
  1.  Purpose of the Policy

 The Policy aims to address any Consumer complaints or issues through a well-defined and proper mechanism to ensure maximum consumer satisfaction. The Policy functions on attempting to ensure that the Consumers would be treated fairly at all times, and the firm would undertake its best efforts to deal with any Consumer grievance promptly, efficiently and with courtesy.

Grievance Redressal Mechanism:

 Our approach is customer centric, your any inconvenience is our top most priority and hence we believe in providing the best experience to all our Consumers. We look forward to any feedback which will help us improve further. You may contact us and we will be glad to assist you.

Details of the Nodal Officer:

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a resident nodal person (“Nodal Person”) who shall be responsible for ensuring compliance with the provisions of the Consumer Protection Act, 2019 and the rules made thereunder. You can contact the Nodal Officer through the below mentioned contact details in case of any escalation of complaints.

  • .Name: Dr Rajesh Garg
  1. Email: admin@herbalbusiness.in yakritcare@gmail.com
  2. Phone: +91-7023108675

Information requests

Any person may, before the purchase of any goods or services from the Website, request for the following information on the seller from whom the goods or services are proposed to be purchased.

  • .Principal geographic address of headquarters and all branches;
  1. Name and details of the website;
  2. E-mail address; and
  • Any other information necessary for communication with the seller for effective dispute resolution.